Return and Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange process. Please read the details below to understand how our policy works.

Return Policy

We accept returns on most items within 7 days from the date of purchase. To ensure your return is processed smoothly, please follow the guidelines below:

Eligibility for Returns:

  • Items must be unused, unworn, and in their original packaging.
  • A receipt or proof of purchase is required for all returns.
  • Certain items, such as final sale, personalized, or open-box products, are not eligible for return. Please check the product details before purchasing.

How to Return an Item:

  1. Contact Us:
    To start your return, contact our customer service team at sajdahcouture@gmail.com or call (310) 755-1800. Be sure to include your order number and details about the item you are returning.

  2. Ship the Item Back:
    After you receive a return authorization from our team, carefully pack the item and ship it back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

  3. Processing Your Return:
    Once we receive the returned item, we will inspect it to ensure it meets our return criteria. After inspection, we will process your return and issue a refund to your original payment method. Refunds typically take 5-7 business days to appear in your account.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).

Exchange Policy

If you wish to exchange an item for a different size, color, or product, we are happy to assist with an exchange within 7 days of your purchase.

How to Exchange an Item:

  1. Contact Us:
    Please reach out to customer service at sajdahcouture@gmail.com or (310) 755-1800 with your order number and the item you would like to exchange. Let us know the item you wish to receive in exchange (size, color, etc.).

  2. Ship the Item Back:
    After receiving exchange approval from us, return the item using a trackable shipping method. You will be responsible for return shipping costs. If the item is exchanged for a more expensive product, you will be asked to pay the price difference.

  3. Receive Your Exchange:
    Once the returned item is received and processed, we will ship your exchange item. Exchange shipping is free for domestic orders. You will receive a tracking number for your exchanged item.

Exchanging for a Different Product:

If you want to exchange for an entirely different product, please initiate a return and place a new order for the desired item. Refunds will be processed as per the return policy.

Damaged or Defective Items

We are committed to delivering products in perfect condition. However, if you receive a damaged or defective item, please contact us immediately at sajdahcouture@gmail.com or (310) 755-1800. We will arrange for a full refund or replacement at no extra cost.

Please provide the following when contacting us:

  • A photo of the damaged or defective item.
  • Your order number and details about the issue.

Non-Returnable Items

Certain items are non-returnable. These include:

  • Gift cards
  • Personalized or custom-made items
  • Opened or used items (e.g., bedding, beauty products)

Please review product descriptions before purchasing to ensure the item is returnable.

Return Address

Once your return is authorized, you will be provided with the return address. Please do not send items back without first contacting us for approval.

Contact Us

If you have any questions or need assistance with a return or exchange, our customer service team is here to help!

  • Email: sajdahcouture@gmail.com
  • Phone: (310) 755-1800
  • Hours of Operation: Monday – Sunday, 11 AM – 7 PM (Pacific Time)