FAQ (Frequently Asked Questions)

Q: How long will it take to receive my order?

A: Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery. You will receive a tracking number once your order has shipped.

Q: Do you offer international shipping?

A: Yes, we ship to select international destinations. Shipping fees and delivery times vary depending on the location. Please check our shipping policies for more details.

Q: How can I track my order?

A: Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment.

Q: Can I change or cancel my order after it has been placed?

A: Once an order is placed, it is processed quickly, and changes or cancellations are not guaranteed. However, if you contact us within 24 hours, we will do our best to accommodate your request.

Q: What is your return policy?

A: We offer a 7-day return policy on most items. To be eligible for a return, the item must be unused, in its original packaging, and with the receipt or proof of purchase. Learn more at our Return Policy page.

Q: How do I choose the right size for clothing?

A: We provide a detailed sizing guide on our website. If you're between sizes, we recommend sizing up for a more comfortable fit.

Q: How do I care for my clothing items?

A: Please refer to the care instructions on the product label. We also have a page on how to care for your product!

Q: How do I contact customer service?

A: You can reach our customer service team by email at sajdahcouture@gmail.com, or by phone at (310) 755-1800. Our hours of operation are all week, 11 AM to 7 PM unless stated otherwise.

Q: How do I cancel my order?

A: If you wish to cancel your order, please contact us within 24 hours of placing the order. Once an order is processed or shipped, we are unable to cancel it.

Q: How do I request a refund?

A: Refunds are processed according to our return policy. If you are eligible for a refund, please initiate a return within 7 days of receiving the item. Once returned, we will process the refund to your original payment method. See more on our Returns and Exchanges page.

Q: How long does it take to receive a refund?

A: Refunds are typically processed within 5-7 business days after we receive the returned item. Please note, it may take a few additional days for the refund to appear in your account, depending on your payment provider.

Q: What payment methods do you accept?

A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.